Effective Date: [08 December 2024]
Last Updated: [09 December 2024]

This Refund Policy governs the conditions under which users of KHDOT.COM can request refunds for products and services purchased through the platform. It outlines the responsibilities of users, sellers, and the platform regarding refund requests and dispute resolutions.

1. Scope of Refund Policy

This policy applies to all transactions involving:

• Products: Physical or digital goods purchased from sellers.
• Services: Subscriptions, tips, gifts, event tickets, delivery services, and other services provided through the platform.

2. Eligibility for Refund

Valid Refund Requests

Users may request refunds in the following cases:

1. Product/Service Mismatch: When the product or service does not match the description or promises made by the seller.
2. Unfulfilled Orders: When a product or service has not been delivered as promised.
3. Defective or Non-functional Items: For physical or digital products that are damaged, defective, or unusable.
4. Unmet Service Expectations: Subscriptions, event tickets, delivery services, or similar services that fail to meet the agreed terms.

Non-Refundable Transactions

Refunds are not applicable in the following situations:

1. Opened/Used Products or Services: Products or services already accessed, opened, or used by the user.
2. Tips and Gifts: Voluntary payments made by users to support content creators, unless fraudulent activity is proven.
3. Digital Goods: Downloaded or accessed digital goods unless they are defective or significantly misrepresented.
4. Completed Services: Services already rendered or events that have taken place.

3. Refund Process

1. Request Submission:
• Users must submit refund requests through the KHDOT.COM platform, providing detailed reasons and evidence for the claim (e.g., screenshots, communication records).
2. Evaluation:
• Sellers are responsible for reviewing refund requests and providing a resolution within a reasonable timeframe.
3. Platform Mediation:
• If a dispute arises, KHDOT.COM will act as a mediator, reviewing evidence from both parties to make a fair decision.
4. Resolution:
• Approved refunds will be processed and credited to the user's wallet or original payment method within a specified period.

4. Seller and Service Owner Responsibilities

• Sellers and service providers must ensure their products and services match their descriptions and promotional promises.
• Refund requests must be addressed promptly and in good faith.
• Sellers may not refuse valid refund requests in cases of product/service misrepresentation.

5. Platform Responsibilities

• Mediation: KHDOT.COM will mediate disputes impartially based on evidence provided by both parties.
• Policy Enforcement: The platform reserves the right to take action against users or sellers who violate refund policies or engage in fraudulent activities.

6. Prohibited Activities

The following actions are strictly prohibited and may result in account suspension or legal action:

1. Fraudulent Refund Requests: Users submitting false claims to exploit the refund process.
2. Scamming Activities: Sellers providing counterfeit or misrepresented goods/services.
3. Automated Actions: Use of bots or other automated tools to manipulate transactions or refund processes.
4. Violation of Laws: Any activities that breach local or international laws, including fraud and theft.

7. Limitations of Liability

KHDOT.COM is not responsible for:

• The quality, accuracy, or functionality of products and services offered by sellers.
• Disputes between users and sellers unless mediation is explicitly requested through the platform.
• Losses incurred due to the use or misuse of products and services purchased on the platform.

8. Platform Rights and Protections

• Fraud Prevention: KHDOT.COM reserves the right to investigate and take action against users or sellers engaging in fraudulent refund requests or activities.
• Policy Enforcement: Accounts found in violation of this Refund Policy may be suspended or terminated.
• Legal Action: The platform may pursue legal remedies against users or sellers involved in unlawful activities.

9. Changes to This Policy

KHDOT.COM reserves the right to update this Refund Policy at any time. Users and sellers will be notified of changes through platform announcements, and continued use of the platform implies acceptance of these updates.

10. Contact Information

For questions or assistance regarding refunds, please contact: https://khdot.com/contact-us